Every email, call, chat and review in one shared queue, oldest first. Your Shopify orders, returns and warranty claims sit right beside each conversation, so your team can fix things without opening five tabs.
Connects to Gmail and Shopify. No email forwarding.We run a multi-brand Shopify business and tried the lot. None of them worked the way an ecommerce support team actually works, so we built Orderly.
Most tools make you forward email into them. Replies get sent from their servers, threads split, and Gmail stops being the full record.
You can see the order, but returns, exchanges and warranty claims still mean jumping into Shopify admin and three other apps.
Tickets get assigned to someone and sit there. There is nowhere to park "chase the supplier on Friday" so it actually happens.
No inboxes to sort, no tickets stuck with someone who's on leave. Everything that comes in gets answered, and anything that can't be finished today comes back when it's due.
Emails, missed calls, voicemails, live chats, contact forms and reviews all land in one shared list, sorted by how long the customer has been waiting.
For everything that can't be done right now. Waiting on a supplier, a call back on Thursday, a replacement that hasn't shipped yet.
Most helpdesks treat chat like slow email and squash email into text bubbles. Orderly handles each channel at its own pace, and keeps your team on top of all of them at once.
Active chats sit above everything else, get claimed by one person and escalate gently if nobody answers. No endless dinging. If the customer leaves, the chat carries on by email.
Checking a return mid-chat? Your live chats stay in a dock on every screen, and recently viewed takes you straight back to the email you were just reading.
Emails keep their formatting, attachments and quoted history. Chats look like chats, calls show the recording, reviews show the stars. And the reply box matches the channel.
Pre-sales questions are spotted and moved up the queue. Bigger deals become an opportunity with a value and a stage, and the quote follow-up becomes a task so it actually happens.
Orderly's AI watches your support inboxes and your Shopify stores together. It joins the dots between what a customer paid for, where their order is up to and what they're doing on your site, then flags the ones about to go wrong. It also sorts and labels everything that comes in, so your team starts the day with a tidy queue.
When the signals line up, the order jumps to the top of the queue with a suggested message, so you get in first.
Every email, chat and call is read, labelled by topic and matched to the right customer and order. Urgent ones are flagged, spam and system mail is kept out of the way.
Run several brands? Connect every Shopify store and every support inbox, plus your operations inbox for supplier emails. Your team works one list and filters by brand when they need to.
No. Orderly connects to Gmail directly through Google’s API. Your emails stay in Gmail and every reply is sent from your own mailbox, into the same thread.
Yes. Connect every store and every support inbox. Your team works one queue and filters by brand when they need to.
It looks at what the customer paid for, where the order is up to, and what the customer is doing, like checking the order status page or clicking track order. When those signals line up, it flags the order before the customer has to ask.
No. It drafts, sorts and flags. A person on your team decides what gets sent.
Orderly is in early access with a small group of Shopify brands. Register your interest and we’ll be in touch.
Orderly is in early access with a small group of Shopify brands. Tell us about your store and we'll be in touch.